Collection: GDPR Policy

This Privacy Notice shall become effective as of 25th May 2018.

At AJ PARTS, we take your privacy seriously and will only use your personal information to administer your account.

This Privacy Notice, inclusive of our General Terms of Products and Service, explains the personal data we accumulate, how we use your personal data, reasons we may need to reveal your personal data to others and how we store your personal data securely.

AJ Parts is committed to ensuring your personal information is secure. We want to maintain the trust and confidence of every one of our clients, as well as each visitor who uses the website. We implement the latest security updates for our server systems and our website is certified by a recognised 3rd party as PCI DSS level complaint. All information transmitted between our servers and third parties is also encrypted to PCI standards.

Apart from helping us deliver exceptional services to you, the information you share with us means you will receive a more personalised and rewarding experience e.g. sending your invoice for your purchase, tracking information and quotations.

Who are we?

AJ Parts HK Ltd is one of the reliable established online retailers. We offer wide selection of laptop accessories and associated products, at near trade prices, for brand leaders compatible items such as Sony, Toshiba, Fujitsu Siemens, Acer, HP Compaq, IBM, Asus, Samsung etc. We are based at:

Unit 12, Floor 5, World Wide Industrial Centre,
43-47 Shan Mei Street,
Fo Tan, Shatin, NT,
Hong Kong

1. How We Collect Your Personal Information

We receive information about you from you when you use our website, if you contact us by phone, email, live-chat or otherwise in respect of any of our products and services or during the purchasing of any such product. Subsequently we also collect information from you when you sign up, upgrade or survey or when you inform us of any other matter.

A. When you create an account at ajparts.co.uk your account allows you do the following:

• Purchase our Products
• Receive discounted prices if you are a trade customer
• Provides details of the goods that are being purchased
• Receive an Invoice and shipping/ tracking details
• Dispatch the goods to the address of your choice.

B. When you visit our website we use cookies to assist you using our website better and to personalise the service you receive from us – this means we will remember your past visits and track the pages on our website that you visit.

For additional information, please refer to our Cookie Policy.

When you visit our website ajparts.co.uk our web server automatically records your public internet protocol ('IP') address and also generates a log file on our server.

C. Please be assured we do not share your details with 3rd parties. We do not send emails to you apart from your order details, the tracking details and a reminder 2 week after the goods have been purchased to make sure everything works fine. If asked to quote 1st we will use your name and email address to send this to you.

2. How Do We Use Your Data?

We use information about you in the following ways:

• To process orders telephonically, websites, skype, emails, live chat;
• To provide you with products and services;
• To comply with our contractual commitments, we have with you;
• To help us identify you and any accounts you hold with us;
• To enable us to review, develop and improve the website and services;
• To provide customer care, including responding to your requests if you contact us with a query;
• To administer accounts, process payments and keep track of billing and payments;

We only collect the information that’s required to carry out our business, provide the services requested and most important keep you informed.

Details/Information obtained from the customer:

When you create an account with us, register on our website and purchase from us online, or phone we need to collect information from you in order to provide the service you are requesting.

We may collect:

• Complete Name and address
• Email address
• Contact phone number(s)
• Payment card details. Please note, we will not hold payment information for any longer than it takes to process your transaction. Once payment is received or declined by your issuer, payment details are lost by our systems. The communication of your payment details with our bank is fully PCI compliant
• Contact phone number(s)
• VAT No
• Shipping details
• Billing/ Invoicing address

When visiting our website, we may collect the following information:

• Automatically populated IP address: a public IP address is a unique number which allows a computer, group of computers or another internet connected device to browse the internet. The log file records the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version. This information is collected to help diagnose and manage the website, to audit the geographical make-up of users, and to establish how they have arrived at the website.

1. Using of Cookies

When customers visit ajparts.co.uk we collect standard internet log details of visitor’s communication patterns on the website. We do this to find out for example the number of visitors to the different pages of the website. The information we collect does not identify anyone. We never make any attempt to find out the identities of people visiting our website. Our website, along with other major websites, use ‘Cookies’. This is not unusual.

There are two different ‘Cookies’. One is a Session Cookie, this is temporary and only exit whilst you are accessing our website and close when you close the browser. These cookies remember what you have chosen on any page of the website (like adding items to the shopping basket, or logging in with your user ID), so you do not need to enter the same information again on all pages you visit.

Persistent Cookies are ‘Cookies’ that remain on your computer and help us identify you as a unique visitor to the website.

All types of cookie are stored locally on your computer and are accessed by our website. Cookies do not hold any personal information about you, they do not store your name or any payment details.

We also use Cookies for security to protect you from fraudulent activity. Without Cookies you would not be able to place your order with us and navigate around the website, Cookies help improve your experience of our website. We also use Cookies as a “function” to enable you to be able to use our online forms. We also use Cookies to improve your experience of our website by tracking how the cookies have reached our site and the path they take, this is used to monitor and manage the website traffic. We also use Cookies for marketing purposes, for example to monitor how effective our advertising campaigns are and to improve our websites layout and design.

What are Cookies and why are they essential to our website?

A cookie is a small file which asks permission to be placed on your computer's hard drive, your web browser will usually be set to allow cookies automatically. Once you access our website the file is added to your local computer. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences, such as your address for shipping, what items you have in your shopping cart and any discounts you are entitled to. We call this user specific information.

We may use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our web site in order to tailor it to customer needs. We only use this information for statistical analysis purposes and the information only shows us trends, such as how many visitors used our website, how long they looked at each page, which items they purchased, but never any personal information.

Overall, cookies help us provide you with a better web site, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Customers can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This will prevent you from using our website, you will not be able to add items to your shopping cart, login or purchase any item.

• Customers can also set their browser to block all cookies, including cookies associated with our services. However, it’s important to remember that many of our services may not function properly if your cookies are disabled.

1. Data Hygiene

From time to time we may screen our database. We may also update erroneous data if the details are available.

1.1 Social Media

Depending on your settings or the privacy policies for social media and messaging services like Facebook or Twitter, you may give us permission to access information from those accounts or services. This information is available publicly

1.3 Sharing of your information with 3rd Parties

Where we have admissible reason (include legal and authentic interest), we may share your information with 3rd parties such as PayPal. For example, when making a payment on our website, your address and order details will be transmitted to PayPal. Please be aware we never hold any payment information on our site, this includes credit and debit card numbers which are only processed and held by our merchant bank, but also;

• To help us run the test version of our website that we use internally to pilot new features and ensure the smooth running of our web services.
• To keep our database accurate and relevant
• We may share your information with other companies outside of www.ajparts.co.uk (such as PayPal), to detect and reduce fraud
• We may provide personal information to our affiliates to process orders for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. Any communication with any affiliate would not include any payment information and would be encrypted via SSL PCI compliant encryption methods
Analyse and continually improve the services we offer including our website and our other products

Apart from this, we provide you an optional tick box while checkout where in you agree to share your contact number and email address with the shipping company so that they might contact you in case of any unforeseen emergency. Otherwise, contact number and email ids are confidential and not shared with the courier company.